30-Day Money-Back Return Policy

At Harlow Pet, we want you to be happy with your purchase. We offer a 30-day money-back return policy for eligible products, subject to the terms and conditions below.

30-Day Return Period

You may request a return within 30 days of the date your order is delivered.

To qualify for a return, the product must be returned in perfect, unused, and resalable condition, exactly as it was received. The product must show no signs of use, wear, damage, modification, alteration, or misuse and must include all original packaging and accessories.

Return Approval

All returns are subject to inspection and approval by Harlow Pet.

Submitting a return request does not guarantee that the return will be accepted. Harlow Pet reserves the sole discretion to determine whether a returned product meets the requirements of this policy.

We may refuse a return or reduce/refuse a refund if the product:

• Shows any signs of use or wear

• Is damaged, scratched, broken, stained, or altered

• Is missing original packaging, accessories, or components

• Has been improperly handled, installed, or stored

• Has been modified or tampered with

• Is returned in a condition different from the condition in which it was received

• Shows evidence of misuse or intentional damage

• Cannot be resold in its original condition

• Does not match the product originally shipped to the customer

Harlow Pet may require photos or videos of the product, packaging, and shipping label before authorizing a return.

Personalized Products

Because personalized products are custom-made specifically for each customer, personalized or customized products are generally non-returnable and non-refundable unless the product arrives damaged, defective, or materially different from what was ordered.

Harlow Pet reserves the right to determine whether a reported issue qualifies for a replacement or refund.

Starting a Return

To request a return, contact us at info.harlowpet@gmail.com within 30 days of delivery.

You must provide your order number and, when requested, clear photos or videos showing the condition of the product.

Do not send any product back without receiving return authorization from Harlow Pet. Unauthorized returns may be refused and may not qualify for a refund.

Once your request is reviewed and approved, we will provide the applicable return instructions.

Return Shipping

Unless the product was received damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

Harlow Pet is not responsible for products lost or damaged while being returned. We strongly recommend using a trackable shipping service and retaining proof of shipment.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your product arrives damaged, defective, or incorrect, contact us at info.harlowpet@gmail.com within 48 hours of delivery and provide clear photos or video of the product and packaging.

We will review the claim and determine the appropriate resolution, which may include a replacement or refund.

Claims may be denied where there is insufficient evidence, where the damage appears to have occurred after delivery, or where the product has been used, altered, or mishandled.

Fraud Prevention

To protect our customers and our business, Harlow Pet reserves the right to investigate any return or refund request that appears suspicious, inconsistent, fraudulent, abusive, or otherwise in violation of this policy.

We may request additional information, photographs, videos, proof of delivery, or other documentation before approving a refund.

Harlow Pet reserves the right to refuse refunds for fraudulent, abusive, or repeat return activity, including returns involving products that have been used, damaged, substituted, tampered with, or intentionally altered.

Where necessary, returned products may be inspected and documented upon receipt.

Refunds

Once your approved return has been received and inspected, Harlow Pet will determine whether the product qualifies for a refund.

If approved, the purchase price of the eligible product will be refunded to the original payment method.

Shipping charges are non-refundable unless otherwise required by applicable law or the return is due to an error on our part.

Refund processing may take up to 10 business days after the return has been approved. Your bank or payment provider may require additional time to post the funds.

Important

A return request does not automatically qualify for a refund. Every returned product must meet the requirements of this policy and pass Harlow Pet's inspection.

If you have questions regarding our return policy, please contact us at info.harlowpet@gmail.com.