Terms of service

OVERVIEW

Welcome to Harlow Pet. The terms "we", "us", and "our" refer to Harlow Pet. Harlow Pet operates this store and website, including all related information, content, features, tools, products, and services (collectively, the "Services"). The Services are powered by Shopify.

These Terms of Service, together with any policies referenced or incorporated herein, including our Privacy Policy and Refund Policy (collectively, the "Terms"), govern your access to and use of the Services and describe your rights and responsibilities when using the Services or purchasing products from Harlow Pet.

Please read these Terms carefully before using the Services or placing an order. They contain important provisions regarding orders, payments, personalized products, returns, shipping, intellectual property, limitations of liability, prohibited conduct, and dispute-related matters.

By accessing, browsing, purchasing from, or otherwise using the Services, you acknowledge that you have read, understood, and agreed to these Terms and our Privacy Policy. If you do not agree with these Terms, you must not access or use the Services.

Nothing in these Terms is intended to exclude or restrict any consumer right, warranty, condition, or remedy that cannot legally be excluded or restricted under applicable law.

SECTION 1 - ACCESS AND ACCOUNT

By using the Services, you represent that you are at least the age of majority in your jurisdiction, or that you are using the Services with the consent and involvement of a parent or legal guardian where permitted by applicable law.

When using the Services or placing an order, you may be required to provide information including your name, email address, billing information, payment information, and shipping information.

You represent and warrant that all information you provide is accurate, complete, current, and not misleading, and that you have all rights and authority necessary to provide such information.

You are responsible for maintaining the security of your account credentials and for all activity associated with your account, except where applicable law provides otherwise.

You may not sell, transfer, assign, license, or otherwise provide your account to another person.

Harlow Pet reserves the right, to the maximum extent permitted by applicable law, to suspend, restrict, or terminate access to an account where we reasonably believe that the account is being used fraudulently, abusively, unlawfully, or in violation of these Terms.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to accurately represent our products and services on our website.

However, colors, appearance, dimensions, lighting, engraving, printing, and other visual characteristics may vary slightly from the images displayed on your device due to screen settings, photography, lighting, manufacturing processes, materials, and normal production variations.

We do not guarantee that a product will appear exactly identical to an image displayed on your screen or that it will meet subjective expectations regarding appearance, color, size, or aesthetic preference.

Product descriptions, specifications, pricing, availability, and images may be corrected, updated, modified, or discontinued at any time.

We reserve the right to discontinue products and to limit quantities available to any customer, household, geographic region, jurisdiction, or order where permitted by law.

SECTION 3 - ORDERS

When you place an order, you are submitting an offer to purchase the products selected by you.

Harlow Pet reserves the right, subject to applicable law, to accept, decline, limit, hold, or cancel an order where reasonably necessary, including where:

  • A product is unavailable;

  • Pricing or product information contains an error;

  • There is a technical or inventory error;

  • We reasonably suspect fraud or unauthorized payment activity;

  • An order appears to be duplicated;

  • Promotional terms have been abused;

  • An order contains inaccurate or incomplete information; or

  • We are unable to fulfill the order for reasons outside our reasonable control.

Your order is not considered finally accepted until Harlow Pet has accepted and processed the order.

Payment authorization does not necessarily constitute acceptance of an order.

We may contact you using the information provided with the order if additional information or verification is required.

You are responsible for reviewing your order carefully before submitting it, including product selection, quantity, shipping address, and any personalization details.

Once an order has entered processing or production, particularly a personalized order, cancellation or modification may not be possible.

All purchases are subject to our Refund Policy.

You represent and warrant that your purchases are for legitimate personal or household use and are not being made for unauthorized commercial resale, fraudulent purposes, or unlawful export.

SECTION 4 - PRICES AND BILLING

Prices, discounts, promotions, and offers may change without notice.

The applicable price is generally the price displayed at the time an order is placed and confirmed, subject to correction of obvious pricing, technical, inventory, or promotional errors.

Unless expressly stated otherwise, prices may not include applicable taxes, shipping charges, customs duties, import fees, brokerage charges, or other applicable charges.

You are responsible for providing current, complete, and accurate payment and billing information.

You represent and warrant that:

  1. The payment information provided is accurate and complete;

  2. You are authorized to use the payment method;

  3. The transaction is authorized by you;

  4. Charges incurred by you will be honored by your payment provider; and

  5. You will pay all amounts properly due for your order, including applicable taxes and shipping charges.

We may use third-party payment processors to process payments.

Harlow Pet reserves the right to request additional information or verification where a transaction appears unusual, suspicious, unauthorized, or potentially fraudulent.

SECTION 5 - SHIPPING AND DELIVERY

All shipping and delivery times are estimates unless expressly stated otherwise.

We are not responsible for delays caused by shipping carriers, customs authorities, weather, natural disasters, transportation disruptions, incorrect addresses, failed delivery attempts, holidays, high shipping volumes, or other circumstances outside our reasonable control.

You are responsible for providing an accurate and complete shipping address.

If an order is delayed, returned, or undeliverable because of incorrect or incomplete information supplied by you, additional shipping or handling charges may apply where permitted by law.

Where tracking information is provided, customers are responsible for monitoring delivery status and promptly contacting us if a delivery issue arises.

Harlow Pet may request reasonable evidence or information when investigating claims that an order was not received.

Nothing in this section limits any mandatory rights provided by applicable consumer protection law.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including trademarks, logos, brand names, product names, text, photographs, graphics, videos, audio, designs, product descriptions, website layouts, reviews, software, and other materials, are owned by Harlow Pet, its affiliates, licensors, or applicable rights holders and are protected by applicable intellectual property laws.

These Terms grant you only a limited, revocable, non-transferable right to access and use the Services for personal, non-commercial purposes.

Without our prior written permission, you may not:

  • Copy or reproduce our content;

  • Download or systematically archive our content;

  • Republish our product descriptions;

  • Copy our product photography;

  • Modify or create derivative works;

  • Sell or redistribute our content;

  • Scrape or extract information from the website;

  • Use our trademarks or branding;

  • Use our content to create competing commercial materials; or

  • Otherwise exploit our intellectual property commercially.

All rights not expressly granted are reserved by Harlow Pet and the applicable rights holders.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools or services that we do not own, operate, control, or monitor.

Third-party tools are provided subject to the applicable third party's terms and policies.

To the maximum extent permitted by law, Harlow Pet is not responsible for the availability, functionality, security, accuracy, or performance of third-party tools.

Your use of third-party tools is at your own discretion and risk.

We may introduce additional features, tools, or services in the future, which will also be subject to these Terms unless otherwise stated.

SECTION 8 - THIRD-PARTY LINKS

Our Services may contain links or integrations to websites, platforms, or services operated by third parties.

Harlow Pet does not control or guarantee the accuracy, availability, security, privacy practices, or content of third-party websites.

If you access a third-party website, you do so at your own risk.

Harlow Pet is not responsible for transactions, products, services, losses, damages, or disputes arising from your dealings with third parties.

Any dispute regarding a third-party product or service should be directed to the applicable third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Harlow Pet's store is powered by Shopify.

Purchases made through our store are transactions between you and Harlow Pet.

Shopify provides technology and infrastructure that enable us to operate the Services but is not the seller of products purchased from Harlow Pet.

To the maximum extent permitted by applicable law, Shopify and its affiliates are not responsible for products purchased directly from Harlow Pet or disputes arising from those purchases.

SECTION 10 - PRIVACY POLICY

Personal information collected through the Services is handled in accordance with our Privacy Policy.

By using the Services, you acknowledge that you have reviewed our Privacy Policy.

Because our Services are powered by Shopify, information may also be processed by Shopify and other service providers as necessary to operate the store, process transactions, fulfill orders, provide security, prevent fraud, provide analytics, and perform other legitimate business functions.

Personal information may be processed or stored in countries outside your country of residence.

Please review our Privacy Policy for additional information regarding collection, use, disclosure, security, retention, and privacy rights.

SECTION 11 - FEEDBACK, REVIEWS AND USER CONTENT

If you submit, upload, post, email, or otherwise transmit reviews, comments, photographs, suggestions, ideas, feedback, testimonials, or other content ("User Content"), you represent and warrant that:

  • You own the content or have the necessary rights to submit it;

  • Your submission does not violate another person's rights;

  • Your submission is accurate to the best of your knowledge;

  • Your submission is not fraudulent or misleading;

  • Your submission does not contain unlawful, threatening, abusive, defamatory, obscene, or malicious material; and

  • Your submission does not contain malicious software or code.

You grant Harlow Pet a worldwide, royalty-free, non-exclusive license to use, reproduce, display, distribute, modify, and publish User Content for operating, improving, and promoting the Services, subject to applicable law and our Privacy Policy.

We are not obligated to publish, maintain, compensate, or respond to User Content.

We may remove or refuse to publish content that we reasonably believe violates these Terms, applicable law, or the rights of another person.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

The Services may occasionally contain typographical errors, inaccurate information, omissions, or outdated information relating to:

  • Products;

  • Pricing;

  • Promotions;

  • Discounts;

  • Product availability;

  • Inventory;

  • Shipping charges;

  • Delivery estimates;

  • Product specifications; or

  • Other information.

We reserve the right to correct, update, or change such information.

Where permitted by law, we may cancel or modify an order affected by an obvious error and will provide any refund or remedy required by applicable law.

We are not obligated to honor an obvious typographical, technical, pricing, or system error.

SECTION 13 - PROHIBITED USES

You may use the Services only for lawful purposes.

You must not use the Services to:

  • Violate any applicable law;

  • Commit fraud;

  • Provide false or misleading information;

  • Impersonate another person;

  • Abuse refunds, returns, promotions, discounts, or chargebacks;

  • Submit fraudulent damage, defect, delivery, or payment claims;

  • Harass, threaten, intimidate, abuse, or harm our employees, contractors, customers, or other persons;

  • Infringe intellectual property, privacy, publicity, or other rights;

  • Upload malicious code or viruses;

  • Attempt unauthorized access;

  • Interfere with website security;

  • Scrape or systematically extract website information;

  • Spam, phish, or conduct social-engineering attacks;

  • Use automated systems to place abusive or excessive orders;

  • Circumvent security or authorization controls;

  • Use our Services to compete with Harlow Pet through unauthorized data extraction;

  • Create accounts for fraudulent purposes;

  • Manipulate reviews or ratings;

  • Use stolen or unauthorized payment methods;

  • Resell products without authorization where prohibited;

  • Attempt to circumvent our policies; or

  • Engage in conduct that could reasonably harm Harlow Pet, our customers, our service providers, or the Services.

We reserve the right, subject to applicable law, to suspend, restrict, disable, or terminate access where we reasonably believe these prohibited activities have occurred.

SECTION 14 - AUTOMATED ACCESS AND AGENTS

You may not use bots, crawlers, spiders, scraping tools, automated agents, scripts, or similar technologies to access, copy, monitor, purchase from, or interact with the Services except where expressly authorized by Harlow Pet.

Automated systems must not:

  • Circumvent security measures;

  • Bypass CAPTCHAs;

  • Mimic human activity to evade detection;

  • Conceal their automated nature;

  • Overload or interfere with our systems;

  • Extract website content for unauthorized purposes; or

  • Place automated or fraudulent orders.

Harlow Pet may use technical measures to detect, restrict, block, or investigate unauthorized automated activity.

SECTION 15 - TERMINATION

We may suspend, restrict, or terminate your access to the Services, to the maximum extent permitted by applicable law, if we reasonably believe you have:

  • Violated these Terms;

  • Engaged in fraudulent activity;

  • Abused our Services;

  • Misused promotions;

  • Submitted false information;

  • Attempted unauthorized access;

  • Created security risks;

  • Engaged in abusive or threatening conduct; or

  • Otherwise used the Services in a manner that may harm Harlow Pet, our customers, or our service providers.

Termination does not eliminate obligations or liabilities that arose before termination.

The provisions concerning intellectual property, User Content, privacy, payments, indemnification, disclaimers, limitation of liability, dispute-related matters, and any provisions that by their nature should survive termination will continue to apply.

SECTION 16 - DISCLAIMER OF WARRANTIES

The information provided through the Services is intended for general informational and commercial purposes.

To the maximum extent permitted by applicable law, the Services are provided on an "AS IS" and "AS AVAILABLE" basis.

We do not guarantee that:

  • The website will always be available;

  • The Services will be uninterrupted;

  • The website will always be error-free;

  • All information will always be current or accurate;

  • Products will always be available; or

  • Technical issues will never occur.

We disclaim warranties and conditions to the maximum extent permitted by applicable law, including implied warranties and conditions relating to merchantability, fitness for a particular purpose, durability, and non-infringement.

Nothing in these Terms excludes or limits any warranty, condition, guarantee, or consumer right that cannot legally be excluded or limited.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Harlow Pet, its owners, directors, officers, employees, affiliates, contractors, agents, suppliers, licensors, and service providers will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages arising from your use of the Services or products purchased through the Services.

This may include, where legally permitted:

  • Lost profits;

  • Lost revenue;

  • Lost business opportunities;

  • Loss of data;

  • Business interruption;

  • Replacement costs; or

  • Other consequential losses.

To the maximum extent permitted by law, Harlow Pet's liability for any claim relating to a product or transaction will be limited to the remedies required by applicable law and, where legally permissible, the amount actually paid by you for the specific product giving rise to the claim.

Nothing in this section limits liability that cannot legally be limited or excluded.

SECTION 18 - INDEMNIFICATION

To the maximum extent permitted by applicable law, you agree to indemnify and hold harmless Harlow Pet, its owners, directors, officers, employees, affiliates, agents, contractors, suppliers, licensors, and service providers from third-party claims, losses, liabilities, damages, costs, and reasonable legal expenses arising from:

  1. Your breach of these Terms;

  2. Your violation of applicable law;

  3. Your misuse of the Services;

  4. Your submitted User Content;

  5. Your infringement of another person's rights; or

  6. Your fraudulent, unauthorized, or unlawful activity.

This obligation does not apply to the extent prohibited by applicable law or to claims caused by Harlow Pet's own unlawful conduct.

SECTION 19 - SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.

If it cannot be enforced, it will be severed to the minimum extent necessary without affecting the validity of the remaining provisions.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it later.

These Terms, together with the policies expressly incorporated into them, constitute the entire agreement between you and Harlow Pet regarding your use of the Services and supersede prior communications and agreements relating to the same subject matter.

If there is a conflict between these Terms and a specific policy governing a particular transaction, the specific policy will control to the extent of that conflict.

Nothing in this section limits rights that cannot legally be waived.

SECTION 21 - ASSIGNMENT

You may not assign, transfer, delegate, or otherwise dispose of your rights or obligations under these Terms without our prior written consent.

Any attempted assignment in violation of this section may be void to the extent permitted by law.

Harlow Pet may assign or transfer these Terms and our rights or obligations in connection with a merger, acquisition, sale of assets, restructuring, corporate transaction, or other legitimate business purpose, subject to applicable law.

SECTION 22 - GOVERNING LAW

These Terms are governed by the laws applicable in the jurisdiction where Harlow Pet is legally established, subject to mandatory consumer protection laws that may apply to your transaction.

Nothing in these Terms prevents a consumer from exercising rights or remedies that cannot legally be excluded.

SECTION 23 - HEADINGS

Section headings are provided for convenience only and do not limit or otherwise affect the interpretation of these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

We may update, modify, or replace these Terms from time to time.

The updated version will be posted on our website with a revised "Last Updated" date.

Where required by applicable law, we will provide additional notice of material changes.

Your continued use of the Services after an updated version becomes effective constitutes acceptance of the updated Terms to the extent permitted by law.

SECTION 25 - CONTACT INFORMATION

Questions regarding these Terms should be sent to:

Harlow Pet
Email: info.harlowpet@gmail.com

Any additional legally required business or registration information should be provided where applicable.